Refund Policy

STANDARD DELIVERY

  1. This policy does not apply to goods ordered by businesses that are exempt from the Distance Selling Regulations.
  2. You can cancel your purchase at any time up to 30 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
  3. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
  4. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
  5. You may properly examine the goods for 30 days as you would do had you visited a showroom, however you may not return any goods that have been used unless they are faulty.
  6. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
  7. We will refund all monies paid to us by you including any postage/carriage within 30 days, less any costs due under this contract.
  8. Business customers or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
  9. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) business days from the receipt of your item to process your return or exchange.

Goods must be returned at the buyer’s expense to theitcity.  Stock must be returned to theitcity within 14 days. If goods are not received within 14 days after RA approval, your RA request will be cancelled with no possibility of re-issue

Approved return requests will be subject to a minimum 15% or $50 Ex-GST re-stocking and handling fee, whichever is greater and this may be increased at any time at theitcity discretion.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.